How We Handle Your Data

Privacy Policy – WeWash

Last Updated: 10 August 2025

WeWash (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website, mobile app, and services. By using WeWash, you agree to the terms of this policy.

1. Information We Collect

• Personal Information: Name, address, email, phone number, billing/shipping address, and payment details.
• Order & Service Data: Pickup and delivery addresses, garment details, service preferences.
• Technical Data: IP address, browser type, device information, cookies, and usage data.
• Communication Data: Messages, feedback, or support requests you send us.

2. How We Use Your Information

• Provide, process, and deliver our laundry & home cleaning services.
• Communicate with you about orders, updates, and promotions (if opted-in).
• Improve our website, app, and customer experience.
• Process payments and handle billing.
• Meet legal obligations and prevent fraud.

3. How We Share Your Information

• Service Providers: For pickup/delivery, payment processing, IT support, and marketing.
• Legal Authorities: When required by law or to protect our rights.
• Marketing Partners: Only if you’ve consented to receive offers.

We do not sell your personal information to third parties.

4. Cookies & Tracking

We use cookies and similar technologies to improve site performance, remember your preferences, and analyze traffic. You can manage or disable cookies in your browser settings.

5. Data Security

We use secure servers, encryption, and restricted access to protect your data. However, no online transmission is 100% secure.

6. Your Rights

• Access, update, or correct your information.
• Request deletion of your data (subject to legal and service limitations).
• Opt-out of promotional communications at any time.

7. Marketing Consent

By opting in (via form, WhatsApp, email, or SMS), you agree to receive promotional offers, updates, and service information from WeWash. You can withdraw consent anytime by replying “STOP” or contacting us.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with the updated date.

9. Contact Us

• Email: info@wewash.in
• Address: Shop No. 12, Opposite Ajivasan Hall, Near SNDT College, Juhu Road, Santacruz West, Mumbai 400054
• Phone: +91 84510 4777